Manager of Youth Programs / Assistant Facility Manager

Our Markham/Mississauga indoor rock climbing client, a community-focused premier fitness and tourism destination, is in need of a Manager of Youth Programs to oversee all the youth programming in their Mississauga location and serve as the Assistant Facility Manager.

This is a sales oriented, results based position. To succeed in this role you must have; a desire to grow something more than a desire to be comfortable, and a desire to create a program that helps kids grow and learn and stay safe. As this is a fitness-oriented facility we look to our staff to express a natural enthusiasm for fitness and recreation.

** This is a recreational facility. Works hours vary but generally are 2 – 10pm and include weekends, evenings and some holidays.**

Youth Program Responsibilities (75%):
• Develop, implement, sell/promote and operate youth camp/recreation programs
• Proactive parent outreach and sales. Be the face of the program that parents can get familiar with.
• Lead frontline staff to help sell the programs
• Upsell to meet targets
• Schedule classes to maximize sales
• Hire/train/coach/grow camp and recreation program instructors
• Ongoing hiring of coaches to make sure there are enough to serve our community.
• Contribute creative, photos/videos of children succeeding for social media platforms
• Keep parents in the loop so they feel comfortable and safe and that their child is getting value (weekly updates, open houses, newsletters).
• Proactively come up with ideas for upcoming events
• Building partnership with like minded organizations for cross selling
• Be prepared to cover classes if a coach unable to show up

Assistant Facility Manager Responsibilities (25%)
The AFM also serves as liaison between the facility members, staff and directors and leads the charge on community focused initiatives.

• Staff management, coaching and training
• Customer service: Lead by example by setting the bar for all staff members to meet the needs of members and guests
• Assist with interviewing and training new team members
• Resource Management: Coordinate appropriate resources and materials for events and programs; organize volunteers and staff involvement
• Manage schedules; oversee events, programs, lessons, and safety inspections
• Daily interaction with members and staff to survey for future business needs
• Contribute updates on social network platforms (Facebook, Twitter, etc.)
• Ensure completion and accuracy of payroll administration in a timely manner
• Provide weekly reports to Directors
• Be ready to join front line with staff if site gets too busy

Qualifications:
• 3 – 5 years’ experience in sales/operations oriented fitness/recreation community environment.
• Indoor climbing experience is beneficial
• Need to demonstrate sales aptitude / results in community development.
• Need to demonstrate ability to follow instructions i.e. Operations to reduce risk of injury and follow our standards
• Experience with managing through KPIs, dashboards and metrics
• Computer literacy in Internet, Email, MS Office
• Strong communication, interpersonal, and leadership skills, able to work well in a team
• Effective organizational and time management skills
• Versatility, adaptability, strong ability to act with tact and diplomacy to a varied audience

Compensation:
Salary: 50 – 60k plus bonus, commensurate with experience, Vacation