Fraud Risk Sr. Mgr/Director

Recruiting For Less – Our Silicon Valley based client, a leading global FinTech firm providing digital banking payments processing technology and infrastructure, is looking for a Fraud Risk Sr. Mgr/Director. This role works remotely.

This role will responsible for managing fraud for one of our clients largest accounts (and multiple accounts over time), be hands-on (not purely managerial), and be able to a build a team of fraud analysts. You will develop, implement and document innovative fraud prevention strategies by analyzing large sets of transactional data and working to continually optimize payment card fraud prevention strategies. This position will work closely with Disputes/Chargeback Managers, Data Scientists and Engineers to identify and evaluate fraud risk on card, deposit, and ACH payments. In addition, this role has significant input into system and analytical tool enhancements in order to maintain productivity and efficiency of risk strategies. Importantly, this role will represent the team as a member of high impact cross-functional teams that support initiatives for both existing and emerging payment products. This position requires an in-depth understanding of the principles of both account and portfolio level risk management.

Role/Responsibilities

  • Lead a team of 5-6 high performing transactional fraud detection/prevention analysts in a fast- paced environment including performance management, coaching, developing and driving the vision for the team
  • Build team; manage recruiting efforts and partner with Talent Team to bring in top quality candidates to fill critical roles
  • Identifies risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation
  • Develop and implement comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and customer experience
  • Leads root cause analysis to identify opportunities to predict, prevent and mitigate risk within processes and performance
  • Utilize analytics to optimize existing fraud strategies, in order to reduce false positive rates and increase fraud detection rates
  • Extract and analyze data, investigate data integrity, generate metrics and perform data and portfolio analysis
  • Generate fraud metrics to show the performance of fraud systems for use in management reporting
  • Identify gaps in current systems, policies and strategies and take actions to mitigate emerging fraud risks with guidance from managers
  • Build strong relationships with Customer Service, Account Management, Strategic Clients and Dispute teams to gain support of risk management
  • Manages multiple projects to enhance and optimize fraud strategy systems and tools
  • Recommends enhancements and process improvements based on assessment of fraud systems and processes
  • Develops trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity
  • Partners with across the company to effect change and promote awareness through the coordination of fraud detection and prevention efforts

Qualifications

  • Bachelor’s Degree
  • 8+ years of experience managing Payment Fraud Risk
  • 5+ years managing a team
  • Advanced understanding of fraud detection approaches and methodologies using analytical tools and techniques
  • Extensive knowledge in payment card fraud schemes, its risk prevention and detection methods.
  • Experience mitigating online fraud, such as account takeover, phishing, online card testing, etc.
  • Strong quantitative analytical experience, including background with statistical modeling & analysis
  • Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure
  • Deep understanding of the online payments landscape across all participants – issuer, merchant, acquirer and network.
  • A strong, hands-on knowledge of working with data (primarily SQL)
  • Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action
  • Creative, team-focused, and effective problem solve
  • Preferred Certifications: CFE or AAP

Salary: Commensurate with experience, Benefits.