Disputes and Fraud Manager (Banking/FinTech)

Recruiting For Less – Our Silicon Valley based client, a leading global FinTech firm providing digital banking payments processing technology and infrastructure, is looking for a Disputes and Fraud Manager.

This role will plan and oversee the daily operations of the team to ensure goals and objectives are achieved through strong coaching and mentoring. This role will also require handling escalated situations for our client and customer with a heightened sense of urgency and aggressive deadlines.

Supervisory Duties/Responsibilities:

• Hires and ensures appropriate training for new employees
• Organizes and oversees the schedules and work of assigned staff.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employee as needed and in accordance with company policies.
• Plans and organizes daily activities related to production and operations
• Measures productivity by analyzing performance data, financial data and activity reporting
• Coordinates with other support departments such as human resources, finance, IT, and logistics to ensure successful production operations.
• Assists with and prepares and updates organizational operations manuals and policies.
• Requires the ability to divide and monitor work assignments based on teammate skillsets
• This level has expert knowledge of working complex cardholder complaints and understands exception criteria and processes in order to assist the team with decision making.
• Completing reporting requests sharing daily work summaries and output of team with leadership
• The employee must have the ability to maintain effective time planning, organizational skills and time utilization to ensure all processes are completed within timeframes.

Required Education/Skills/Abilities:

• 5 years or more in leading teams within a financial operations environment.
• Minimum 2+ years in payments industry working disputes/chargebacks or fraud
• Knowledge of MC, VISA, and Discover network rules will be a plus
• Excellent managerial and supervisory skills
• Excellent organizational skills and attention to detail
• Strong mathematics and analytical skills
• Experience with banking industry compliance guidelines (Reg E/Z)
• Experience as an Analyst, or Customer Service position a plus
• Experience in back office processing work a plus
• Excellent time management and organizational skills and the ability to multitask and prioritize
• Ability to pay strong attention to detail

Salary: Commensurate with experience, Benefits