Customer Service & Home Deliveries Manager

As one of the GTAs largest private appliance retailers our client is growing in leaps and bounds. They are looking for a Customer Service & Home Deliveries Manager to join their expanding team. Working closely with the Director of Operations this role will be responsible for order process management and customer relations.

Position Overview
• Head customer service department by managing and developing a team of 5 (and growing) customer service associates
• Create and implement policies and procedures to standardize customer relations
• Handle escalated customer issues and complaints in a professional manner
• Monitor all outgoing schedules for shipments and deliveries, ensure all deliveries are completed or receive proper follow up
• Order process management – Oversee the order process from order placement to delivery

Role Requirements
• 10 years of experience in a customer service role at a management level
• Excellent verbal and written communication skills
• Microsoft Office proficiency
• Strong attention to detail and accuracy

Compensation
• Salary $50,000 – $60,000 commensurate with experience
• Benefits
• Vacation – 2 weeks

We thank all those who apply however, only applicants chosen for an interview will be contacted. Candidates must be legally eligible to work in Canada without sponsorship. Please send applications to [email protected] and quote job ref #HDMGR150123.