Essential Duties and Responsibilities:
• Technical escalation support from Level 2 Team for clients of Apogee ITS
• Works with clients to evaluate and solve advanced technical problems
• Develop and maintain documentation and support materials
• Act as a vendor liaison for all escalated issues
• Develop solutions for complex network, desktop, and server problems
• Work closely with other departments for collaborating and creating documentation for client resolution
• Light design, programming work related to automated scripting.
• Develop and recommend alternative tools to better implement effective technical system improvements
• Coordinate, research, and analyze special projects/reports based on customer needs
• Analyze existing systems and make proactive recommendations for improvements
• Develops, maintains, and implements all systems, applications, and networking configurations
• Perform time management and scheduling functions, meet deadlines, and set project priorities, including following up on such functions or projects
Qualifications:
• A degree in technology / technology field or 4+ years’ experience in a similar position
• Previous MSP experience
• Demonstrated success in working with people in establishing goals, objectives, and change management plans
• Strong communication and collaboration skills
• Advanced knowledge of current Microsoft desktop and server operating systems
• Advanced knowledge of Office 365, and Microsoft Azure
• Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
• Advanced knowledge of desktop and server hardware
• Familiarity with network troubleshooting and firewall security
• Ability to effectively and efficiently troubleshoot technical problems
• Ability and willingness to work in an environment providing 24x7x365 support
• Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines
• Ability to easily adapt to and learn new technologies
Compensation:
65-70k, ability to earn extra pay via after-hours coverage, benefits,
Vacation: 15 PTO days