Product Owner / Business Analyst

Our client is looking for a Product Owner / Business Analyst to work closely with the Head of Product and the software development team to define and deliver product enhancements on communication platform product offerings. This role will help deliver features and functionality that meet customer needs and that can be commercialized in a competitive and changing environment, as well as proactively seek an understanding of market trends, customer needs and the competitive landscape of the industry and convert them into detailed user stories for the development team to create them.
Responsibilities:
• Gather customer requirements in collaboration with Customer Success (CS) team, and turn these into well-defined product requirements and specifications
• Maintain the product backlog and assist is setting the product roadmap based on feedback from customers and other company stakeholders
• Manage the development cycle of the product in partnership with the Head of Development to help determine the best technical implementation methods as well as execution schedule.
• Develop features into user stories that can be consumed and executed by the development teams
• Research market trends and competitive offerings to determine opportunity areas
• Track product development and develop product launch plans and communicate priorities with internal resources, customers and stakeholders.
• Assist with user acceptance testing to ensure development meets expectations
• Give product demonstrations and presentations to clients and internal stakeholders as needed
• Provide technical assistance to sales and CS team for any prospecting or existing clients.

Qualifications:
• Bachelor’s degree (or higher) in a related field of study (including but not limited to: Computer Science, Business Administration, Project Management)
• 4+ years of relevant experience working with software development teams and with cloud-based technologies
• 2+ years of product or project development experience
• 2+ years of Agile experience and working with offshore teams is preferred.
• 2+ year of relevant experience working with Azure DevOps or equivalent product planning tools
• Excellent at developing detailed documentation and reporting
• Analytical, problem solving, and research skills
• Experience in grooming user stores with the development team.
• Experience with SaaS communication platform is desirable
• Ability to influence as well as collaborate and negotiate with key stakeholders
Compensation: Commensurate with Experience, Benefits