Customer Service/Order Processing Admin

As one of the GTAs largest private appliance retailers our client is growing in leaps and bounds. They are looking for an Order Processing / Customer Service Admin to join their expanding team. This role will be responsible for order processing and act as an interface for customer relations.

Position Overview
· Order process management – Oversee and keep track of order process from order placement to delivery, manage all documentation associated with purchase order
· Delivery scheduling – work with customers to ensure product delivery is done at a convenient time
· Logistics & Delivery – Liaise with drivers and delivery personnel to secure timely transport of customers’ purchase
· Customer Service – respond to customer inquiries and complaints regarding order and delivery, mediate and alleviate escalations by providing detailed explanations in a professional manner.

Role Requirements
· 2-5 years of experience in an operations role with a customer service background
· French/English Bilingual
· Excellent verbal and written communication skills
· Professional phone skills.
· Microsoft Office proficiency
· Strong attention to detail and accuracy
· Passion for helping customers
· Solid multitasking skills
· Team player
· Demonstrated flexibility to adapt to a constantly changing environment

Compensation
· Salary $30,000 – $35,000
· Benefits

We thank all those who apply however, only applicants chosen for an interview will be contacted. Candidates must be legally eligible to work in Canada without sponsorship. Please send applications and quote job ref #CASOPCS150618.