Inside Sales Rep / Order Processor

Our Montreal packaging manufacturing client is looking for an Inside Sales Rep / Order Processor to join its service team. This position is responsible for providing assigned customers with support relating to the company’s products and services to enhance corporate image and relationships and maximize volume. An important aspect of this position is the coordination and interaction with other departments and divisions to ensure optimal customer service.
Responsibilities:
Customer Related:
• Overseeing Orders from all accounts in assigned territory:
– Receiving. Processing and releasing orders
– Inputting orders in the computer
– Filing orders according to expected delivery dates, future and completed
• Checking inventory for product availability and scheduling
• Advising customers of receipt of order, price (if it cannot be resolved then work with Sales Rep), shipping date and/or possible delays in shipping
• Contacting customers by calculating the price of products and /or giving quotations by phone
• Provide assistants to Sales Rep as needed or requested
• Respond quickly and in a professional manner to customer problems or complaints; troubleshooting and follow-up, with sales assistance or technical issues
• Call Centre – Handle all general inquiries
• Act as Sales Rep for smaller accounts or in absence of Sales Rep
• Report to the Chief Operating Officer

In House Related:
• Work Closely with Sales and Corporate Purchasing Departments to ensure optimum end results for the customer.
• Carry out purchasing responsibilities for basic and repeat orders
• Maintain contract pricing on the computer and/or on hard copy in files
• Maintain a database on assigned customers – specs, sizes, quantities, frequency, etc.
• Specs – Upon receipt of spec from Sales, Keep up-to-date copies on file; ensure all depts. copied; Purchasing to sign-off if spec is not required for account

Qualifications:
• English/French bilingual; spoken and written
• MS Office, familiarity with ERP Systems
• Team player and self-starter who will take/show initiative
• Able to deal with difficult situations in a diplomatic manner

Compensation: Salary to 45k, Benefits