Recruiting For Less – Our client, a leading supplier of industrial filling and packaging equipment is looking for
Field Service Tech to service their northeast clients.
Responsibilities: Repair, maintain and startup industrial filling and packaging equipment. Provide a communication link between the customer and the company to ensure excellent customer service.
This role travels 85% of the time and typically puts in 50-65 hrs/week.
Essential Duties:
Interviews customer to determine machine problems; performs basic troubleshooting on machine functioning; verifies where problem is located
Performs hands-on electrical and mechanical troubleshooting and repairs to have machine function correctly according to specifications
Coordinates with customer and Parts department to order any needed parts
Troubleshoots and modifies or edits programs of Programmable Logic Controller’s (PLC).
Audits and documents missing or bypassed safety devices on machines and replaces/repairs.
Trains customers for successful operation and maintenance; may show operators how to do changes for different size or format packaging; provides preliminary invoice for customer signature
Work under the direction of senior technicians to start-up new machines, checks power system and wiring
observes lockout tag out process to check machine components functionality
establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues
Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits
communicates with internal staff to report on service activities.
Education & Experience:
BS in Computer or Electrical Engineering (preferred); 3 year electrical and mechanical experience.
Compensation: Commensurate with experience, benefits, 401(k)
