Virtual CTO – Pittsburgh

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Our client, a Pittsburgh based leading IT support and managed services provider, is looking for a virtual CIO to join their team. This role provides technical strategic account leadership for the firm’s clients in Pittsburgh.

This role is based in Pittsburgh.

Responsibilities:
• Development of Client Business Reviews at a frequency established with VP Customer Success
• Create a customer roadmap to handle new/existing projects based on the client’s needs
• Scoping, planning and oversight of projects in conjunction with branch field technicians
• Client facing technical escalation for ongoing client issues
• Works with Business Develop Mangers for quoting on larger projects

Project Scoping –Assess prospective projects to determine the high-level project plan and estimate the approach, staffing and timeline associated with delivering the project with the objective of clear SOWs and professional delivery of services to clients. Working with other internal and external resources, ensure an accurate Bill of Material is established for client equipment for inclusion in quotes.

Project Planning – Working with Customer Relationship Managers for each project, facilitate creation of project plans, and transfer project objectives.

Project Oversight – Guide Project Coordinator in ensuring that all pre-project actions and schedules are established and kept on track. Work with Branch Integrators to ensure successful project execution to completion. As appropriate, follow-up with team at critical junctures to ensure project remains on plan and within scope. Proactively or upon request from Integrators, provide advice on how to perform specific project tasks and activities, and how to manage client expectations.

Technical Request/Response – As necessary, address strategic technical questions from clients and provide input/feedback/consultation/recommendations to any high-level technical questions that arise during the normal course of business. Examples include: guidance in selection of vendors for “adjacent” technologies like VoIP, Line of Business apps, etc; consultation around which web host to migrate their website to; security audit questions, etc.

Staff Development – Work with specific technical and Account Management Branch staff to assist in the development of their technical, project, client-facing and methodology skills.

Technical Development – Proactively identify and learn emerging technologies of interest, including new versions of hardware/software commonly in use. Prepare to act as a Subject Matter Expert on new technologies, with the goal of cascading knowledge across the technical team though documentation or informal/opportunistic coaching.

Qualifications:
• Must have “Tier III” technical engineering skills
• Must have at least 3 years of experience as a Field Engineer
• Must have a least 3 years of experience as a Delivery Lead on integration projects
• Mid- to high-level technical certifications preferred
• Must have outstanding documentation skills, and be a role model performer in following approved technical methodologies and standards.
• Must role model Core Values, especially as they relate to Client Advocacy, Commitment to Company and Team, and Relentless Consistency.
• Weekday regular business hours. After hours and weekend work should be expected
• Day-trip travel to client sites may be required. Overnight travel of 5-10% should be expected.

Compensation:
Salary: Commensurate with experience
Vacation: 15 PTO days

We thank all those who apply however, only applicants chosen for an interview will be contacted. Candidates must be legally eligible to work in the US without sponsorship. Please quote job ref #APVCIOPIT170912.