Bilingual Customer Service Representative

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As one of the GTAs largest private appliance retailers our client is growing in leaps and bounds. They are looking for Bilingual Customer Service Representative to join their expanding team. This role will be responsible for order processing and act as an interface for customer relations.

Position Overview
Order process management – Oversee and keep track of order process from order placement to delivery, manage all documentation associated with purchase order
Delivery scheduling – work with customers to ensure product delivery is done at a convenient time
Logistics & Delivery – Liaise with drivers and delivery personnel to secure timely transport of customers’ purchase
Customer Service – respond to customer inquiries and complaints regarding order and delivery, mediate and alleviate escalations by providing detailed explanations in a professional manner.

Role Requirements
2-5 years of experience in an operations role with a customer service background
French/English Bilingual
Excellent verbal and written communication skills
Professional phone skills.
Microsoft Office proficiency
Strong attention to detail and accuracy
Passion for helping customers
Solid multitasking skills
Team player
Demonstrated flexibility to adapt to a constantly changing environment

Compensation
Salary $30,000 – $35,000
Benefits

We thank all those who apply however, only applicants chosen for an interview will be contacted. Candidates must be legally eligible to work in Canada without sponsorship. Please send applications to [email protected] and quote job ref #CASOPCS150804.